FAQ

Please check your Steps Provider settings. You can choose to sync steps from Google Fit, Fitbit or Garmin.

It might be beacause of permissions on your phone settings. To see your location in #walk15 app:

• Open phone “Settings”;

• Open “Apps”

• Select #walk15;

• Open “Permissions”;

• Open “Location”;

• Select “Allow only while using app”

Only the steps that you walked after joining challenge will be included to your progress. Also it can take up to 5min to recalculate everyones progress, so if you think that your progress was not included- check results after 5 minutes.

It might be beacause of permissions on your phone settings. To add photos in #walk15 app:

• Open phone “Settings”;

• Open “Apps”

• Select #walk15;

• Open “Permissions”;

• Open “Files and media”

• Select “Allow access to media only”.

Every app can have different logic how to calculate steps, this can impact up to 10% difference. If you notice bigger than 10% difference – please check your weight and height settings as it may also impact these numbers.

It might be because of permissions on your phone settings. To turn on Camera in #walk15 app:

• Open phone “Settings”;

• Open “Apps”;

• Select #walk15;

• Open “Permissions”;

• Open “Camera”

• Select “Allow only while using app”

We currently support synchronization with the following devices:

• Fitbit
• Garmin
• Polar
• Oura
• Samsung
• Suunto
• Withings

For detailed instructions on linking your device, please visit: https://www.walk15.app/en/support/

If your device is not listed above, you can try linking it to the Health Connect app and select it as your Walk15 data source.

To get option of Huawei Health as step provider, there should be installed all components of service. Our recommendation is:

• Open Huawei AppGallery on your phone internet browser. Link:  https://appgallery.huawei.com/Featured
• Install Huawei AppGallery on your phone;

• From Huawei AppGallery intall HMS Core app;

• From Huawei AppGallery install Huawei Health app;

• After installing all components, shows up option to choose Huawei Health as step provider in #walk15 app.

Click here to find out more about the step challenges and create your own.

To get steps sync with Samsung Health:

• Install Health Connect app;

 

• add sync with Health Connect in Samsung Health app;
• choose Health Connect as step provider in #walk15 app;

To sync your Garmin device with the Walk15 app, please follow these steps:
Open the Walk15 app and navigate to the Settings section.

1. In the General settings area, tap on Steps Provider.
2. Select Garmin from the list of step providers.
3. You’ll be redirected to a new page where you’ll see the option ‘Daily Health Stats‘.Toggle the switch to the right to enable sharing data from Garmin to the Walk15 app.
4. Click on Agree to finalize the syncing process.

 

 

When you set up Garmin as the steps provider for the #walk15 app, the synchronization of steps occurs in a specific sequence. Here’s how it works:

1. Garmin Watch records steps: Your Garmin watch tracks your steps throughout the day as you move and walk.
2. Garmin Connect syncs steps: The next step is to sync the steps recorded by your Garmin watch to the Garmin Connect app or website. This synchronization process transfers the step data from your watch to the Garmin Connect platform. This happens when openning Garmin Connect- sync indicator on top of app screen.
3. #walk15 app accesses steps from Garmin Connect: Once the steps are successfully synced to Garmin Connect, the #walk15 app can then retrieve the step data from Garmin Connect.
4. Steps appear in the #walk15 app: After the #walk15 app receives the step data from Garmin Connect, the steps will be displayed within the app.

By understanding this sequence, you can ensure that your steps are accurately recorded, synced, and made available in the #walk15 app by following the necessary steps within the Garmin ecosystem.