FAQ

1. Starting the Challenge

Steps only start counting once you click the “Join” button. Previous steps won’t be included.

2. Daily Sync

Open the app daily to sync your steps. This ensures that the results stay up-to-date.

3. One Account Policy

Use only one account to participate in the challenge. Creating multiple accounts will result in disqualification.

4. Fair Play

• Do not use external devices or fake steps. Cheating leads to disqualification.
• Organizers can request verification if suspicious activity is detected. You have 48 hours to provide any required information.

5. Disqualification Rights

• Disqualification for clearly abnormal results: the Walk15 has the right to immediately disqualify a participant, without prior request for evidence, if the participant’s challenge results are clearly out of line with the physical standards. In such cases, Walk15 may exclude the participant from the challenge without further explanation.
• Review of suspicious results and request for evidence: If there is a reasonable suspicion of unfair behavior, unusually high performance in a Challenge or significant jumps in a Participant’s performance in a Challenge, Walk15 may ask the Participant to provide additional data or evidence. Evidence shall include 1) screenshots of the user’s physical activity tracking app with details of the physical activity, 2) data on physical activity time, steps taken, kilometers walked, or 3) other records of physical activity related to the Challenge that objectively support the validity of the results. If the evidence is clearly inconsistent with the physical standards, Walk15 reserves the right to exclude the participant from the Challenge.

6. Leaving the Challenge

• You can leave the challenge up to 3 days before it ends. Navigate to: Challenges → Read More → Scroll Down → Leave Challenge.
• Leaving the challenge will reduce your team’s total step count.

7. Content Rules

Do not use the challenges to promote services or post offensive content, including usernames and profile pictures. This will lead to disqualification.

8. Step Wallet

Spending steps on prizes from your step wallet will not decrease your challenge step count.

Please check your Steps Provider settings. You can choose to sync steps from Apple Health, Fitbit or Garmin.

It might be beacause of permissions on your phone settings. To see your location in #walk15 app:
• Open phone “Settings”;
• Select #walk15 from apps list;

• Select “Location”;

• Switch to “While Using the App”.

Only the steps that you walked after joining challenge will be included to your progress. Also it can take up to 5min to recalculate everyones progress, so if you think that your progress was not included- check results after 5 minutes.

It might be beacause of permissions on your phone settings. To add photos in #walk15 app:

• Open phone “Settings”:

• In apps list open #walk15;

• Open “Photos”;

• Select “Selected photos” or “All Photos”.

Every app can have different logic how to calculate steps, this can impact up to 10% difference. If you notice bigger than 10% difference – please check your weight and height settings as it may also impact these numbers.

It might be because of permissions on your phone settings. To turn on Camera in #walk15 app:

• Open phone “Settings”;

• In apps list open #walk15;

• Turn on “Camera”.

We currently support synchronization with the following devices:

• Fitbit
• Garmin
• Polar
• Oura
• Suunto
• WithingsFor detailed instructions on linking your device, please visit: https://www.walk15.app/en/support/

If your smartwatch is not listed above, you can try synchronizing it with Apple Health. To do this, open the smartwatch app on your phone, navigate to the profile settings, and select the option to link to your Apple Health profile. Then choose Apple Health as your step statistics provider in Walk15

Click here to find out more about the step challenges and create your own.

To sync your Garmin device with the Walk15 app, please follow these steps:
Open the Walk15 app and navigate to the Settings section.

1. In the General settings area, tap on Steps Provider.
2. Select Garmin from the list of step providers.
3. You’ll be redirected to a new page where you’ll see the option ‘Daily Health Stats‘.Toggle the switch to the right to enable sharing data from Garmin to the Walk15 app.
4. Click on Agree to finalize the syncing process.

When you set up Garmin as the steps provider for the #walk15 app, the synchronization of steps occurs in a specific sequence. Here’s how it works:

1. Garmin Watch records steps: Your Garmin watch tracks your steps throughout the day as you move and walk.
2. Garmin Connect syncs steps: The next step is to sync the steps recorded by your Garmin watch to the Garmin Connect app or website. This synchronization process transfers the step data from your watch to the Garmin Connect platform. This happens when openning Garmin Connect- sync indicator on top of app screen.
3. #walk15 app accesses steps from Garmin Connect: Once the steps are successfully synced to Garmin Connect, the #walk15 app can then retrieve the step data from Garmin Connect.
4. Steps appear in the #walk15 app: After the #walk15 app receives the step data from Garmin Connect, the steps will be displayed within the app.

By understanding this sequence, you can ensure that your steps are accurately recorded, synced, and made available in the #walk15 app by following the necessary steps within the Garmin ecosystem.